Ronda Dorsey

Missouri USA
Text (303) 515-0560
rondadorsey@protonmail.com

Professional Summary

Highly accomplished and award-winning professional with over 15 years of experience in instructional design, project management, content development, and strategic communications. Proven ability to lead complex, enterprise-wide initiatives, drive organizational change, and develop impactful learning solutions. Adept at leveraging behavioral science and neuroscience principles to enhance performance, foster psychological safety, and improve communication. Certified Mediator and ICF-accredited Coach with expertise in trauma-informed approaches and alternative dispute resolution. Seeking to leverage extensive experience in a dynamic open-learning environment.

Skills

Instructional Design & Learning Development: ADDIE Model, Adult Learning Theory, Blended Learning, E-learning Development, Curriculum Development, Learning Management Systems (LMS), SCORM, Learning Analytics, Needs Assessment, Training Delivery, Mentoring.

Project Management & Leadership: Agile Methodologies, Project Planning & Execution, Stakeholder Management, Cross-functional Team Leadership, Process Improvement, Data-Driven Decision Making, Strategic Planning, Change Management.

Content Development & Communications: Technical Writing & Editing, Strategic Communications, Public Affairs, Digital Content Creation, Copywriting, Information Architecture, Plain Language, Accessibility (Section 508, WCAG), Social Media Management, Visual Communication.

Coaching & Mediation: Certified Mediator, ICF-Accredited Coaching, Relationship Intelligence (RQ), Emotional Intelligence (EQ), NeuroHolistic Leadership, Trauma-Informed Communication, Conflict Resolution, Family Advocacy, Veteran Support.

Technical Tools: ChatGPT OpenAI, Adobe Creative Suite (InDesign, Illustrator, Photoshop, Flash, Dreamweaver, Captivate), Microsoft Office 365 (Word, Excel, PowerPoint, Stream, SharePoint, Outlook), Camtasia, Articulate Storyline, WordPress, HTML, CSS, JavaScript, Zendesk, Google Workspace.

Experience

Founder / Coach / Mediator | GOTURSIX.ORG | Hartville, MO October 2024 – Present

  • Serve as a Kansas State Supreme Court-endorsed mediator, interfacing with legal and educational professionals to facilitate alternative dispute resolution for individuals and families.

  • Employ empathic, trauma-informed communication techniques to successfully engage clients impacted by mental health challenges, substance abuse, and trauma.

  • Founded and lead GOTURSIX.ORG, a 501(c)3 nonprofit offering unique "agritherapy" and "craft therapy" retreats for veterans and their families impacted by PTSD, aiming to reduce veteran suicide rates.

  • Provide entrepreneurial consulting services focused on Relationship Intelligence (RQ), Emotional Intelligence (EQ), and NeuroHolistic Leadership, guiding clients in self-awareness, decision-making, and high performance.

  • Serve as Director of Finance for the International Coaching Federation (ICF) Heartland Chapter, upholding stringent ethical guidelines and professional coaching standards.

  • Volunteer as a pro bono coach for Stand Beside Them, empowering veterans and their spouses/caregivers affected by ADHD, PTSD, OCD, TBI, anxiety, and insomnia.

Training Instructor (Writer) | Army Management Staff College, US Department of Defense | Leavenworth, KS September 2022 – Present

  • Awarded the Department of the Army Civilian Service Commendation Medal for exceptional service as Distributed Learning Developer and Agile Project Manager for the enterprise-wide "Sexual Harassment Investigations Course" (SHIC).

  • Led the end-to-end development and trial testing of SHIC, collaborating with senior leadership and subject matter experts to ensure compliance with regulatory standards and consistent messaging.

  • Conceptualized, wrote, and edited comprehensive guidebooks and training materials to complement and provide context for the investigations course, ensuring accuracy, clarity, and readability.

  • Managed an Army-wide sexual harassment training program, coordinating victim advocacy efforts and research to enhance accessibility for media, policymakers, and the public.

  • Provided leadership and mentorship to a team of 7-9 faculty members, contributing to a positive and supportive team environment built on organizational values.

  • Increased organizational social media engagement by achieving an average of 5,100+ impressions per quarter on LinkedIn.

  • Additional Awards: Heroes of the Battle ArmyU 2023, Fort Gregg-Adams Challenge Coin 2023, Fort Hood Challenge Coin 2023, Fort Knox Challenge Coin 2023, Fort Moore Challenge Coin 2023.

Writer-Editor | Office of Inspector General, U.S. Department of Commerce | Denver, CO July 2020 – September 2022

  • Managed the end-to-end production of approximately 75 high-profile editorial products annually, including executive reports, investigative findings, and internal policies, ensuring digital preservation strategies.

  • Provided strategic communications leadership, advising management on redesigning and adopting updated business efficiencies by analyzing current practices and disseminating plans to key stakeholders.

  • Developed and delivered training sessions for managers and staff (including auditors, inspectors, and investigators) on effective writing techniques, information integrity, and the effective use of graphics in reports.

  • Authored and edited a wide range of public-facing communications materials, including news releases, briefings, feature articles, and social media content, ensuring compliance with plain language and accessibility standards.

  • Collaborated with cross-functional teams (HR, Audit Evaluation, Investigations) to influence consensus on content, tone, and messaging for critical publications.

  • Awards: Recipient of FY22 Group Award in Customer Service, FY2021 Inspector General Team Award for Excellence, FY21 OIG Individual Cash Award, and FY21 Group Award.

Programs Information Specialist | Bureau of Reclamation, U.S. Department of the Interior | Denver, CO December 2015 – July 2020

  • Led outreach and communications for the Research and Development Office, developing engaging, human-centered content and fostering a positive team experience.

  • Developed and maintained front-end web content (HTML, CSS) for the agency's research portal (usbr.gov/research), promoting R&D findings through visual prototypes and social media.

  • Served as Lead Writer, Editor, Photographer, Graphic Designer, and Project Manager for the R&D's flagship "Knowledge Stream" magazine (digital and print), synthesizing content with multi-disciplinary teams.

  • Trained over 100 Principal Investigators and Senior Managers on information/content management systems, policy updates, and various learning modalities.

  • Co-led a committee that evaluated 34 grant applications, totaling over $23 million, recommending $9 million in funding for drought resiliency projects.

  • Served as Acting Prize Competitions Program Administrator, coordinating teams and managing an annual budget exceeding $4.2 million for innovation prize competitions.

  • Designed and developed SCORM-compliant e-learning modules for the agency's Ethics Program, ensuring digital accessibility and leveraging Agile project management with human-centered design.

Program Specialist | Defense Finance and Accounting Service, U.S. Department of Defense | Indianapolis, IN July 2015 – December 2015

  • Served as a consultant, analyst, and facilitator for the development and implementation of comprehensive survey, communication, and change management programs.

  • Provided expert guidance and training to senior administration and colleagues on project coordination, functional procedures, and technical surveys to improve change management initiatives.

  • Prepared and edited briefings, conducted research, and developed presentations for all levels of management on transition plans, policies, and programs.

  • Managed and administered intranet project sites for senior leadership to store and share qualitative and quantitative survey data results.

  • Collaborated across organizations to evaluate, innovate, and iterate current processes, consistently improving customer service and meeting deadlines.

Instructional Design Specialist (Technology) | Defense Finance and Accounting Service, U.S. Department of Defense | Indianapolis, IN November 2014 – July 2015

  • Designed and developed creative, innovative, and visually appealing learning products (self-paced online courses, webinars, job aids) for synchronous and asynchronous environments.

  • Managed and maintained over 45 e-learning courses, including 19 financial management courses, ensuring compliance with Section 508 standards.

  • Applied the ADDIE (Analyze, Design, Develop, Implement, Evaluate) and Iterative Design models to all aspects of training development, exceeding customer expectations.

  • Coached internal customers on exploring alternative learning solutions to meet deadlines, increase learner engagement, and continuously iterate learning solutions.

  • Developed alpha, beta, and gold versions of classroom and web-based learning solutions using various applications including Microsoft PowerPoint, Adobe Creative Suite, Adobe Captivate, and TechSmith Camtasia.

Adjunct Instructor, Transitional Studies | Nebraska State College System, Chadron State College | Chadron, NE August 2009 – October 2014

  • Designed, taught, and continuously improved college-level literacy and writing courses (COLG 176, READ 125, ENG 111, COLG 121) utilizing active learning strategies and adult learning principles.

  • Taught in online, face-to-face, and blended learning environments, embracing diverse instructional strategies to engage students.

  • Utilized open educational resources to improve student success, reduce costs, increase retention rates, and contribute to an interactive learning environment.

  • Trained in Quality Matters Peer Reviewer, Section 508, and WCAG 2.0 Accessibility standards, ensuring digital accessibility.

Faculty Success Lead & Open Course Instructional Designer | Lumen Learning | Portland, OR January 2013 – September 2014

  • Implemented best practices in instructional design to create WCAG 2.0/Section 508/SCORM compliant Open Courses for post-secondary online, blended, and face-to-face teaching environments.

  • Managed the full lifecycle of course development across various learning management systems (Blackboard, Canvas, Sakai, Desire2Learn, Moodle), from pilot to scaled implementation.

  • Interpreted LMS and student information system (SIS) reports to gauge learner success, identify performance gaps, and recommend/implement interventions.

  • Created Open Educational Resources (OER) content utilizing PHP, HTML5, CSS3, and JavaScript for content delivery platforms.

  • Provided comprehensive empathetic training and support to over 80 faculty and their students through the ADDIE process, leveraging learning analytics and technology to increase engagement and success.

  • Cultivated a collaborative community of 55+ faculty subject matter experts, leading the design and development of over 30 open educational courses.

Education

Post-Graduate Instructional Systems Technology

Master Education Curriculum and Instruction

Bachelor English Education

Bachelor of English

Certifications & Awards

  • Kansas State Supreme Court Endorsed Office of Judicial Administration Alternative Dispute Resolution Provider

  • International Coaching Federation (ICF) Accredited Coach (BrainFirst Institute: Brain-Based Master Practitioner, Brain-Based Solution-Focused Coach)

  • Department of the Army Civilian Service Commendation Medal (2024)

  • Multiple Group and Individual Awards for Customer Service and Team Excellence (FY21, FY22, FY23, FY24, FY25)

  • Heroes of the Battle ArmyU (2023)

  • Fort Gregg-Adams Challenge Coin (2023)

  • Fort Hood Challenge Coin (2023)

  • Fort Knox Challenge Coin (2023)

  • Fort Moore Challenge Coin (2023)